Anna Abovyan

UX Designer at M*Modal

Talk

Optimistic Approach to Notifications

2:40 PM–3:10 PM

Notifications are incredibly powerful, capable of both elevating and sinking the best of products. Their effectiveness depends on so many variables: relevance, delivery mechanism, timing, phrasing, and so much more! For the past seven years, I have worked on a product that delivers real-time notifications to physicians while they are busy taking care of patients. Given the well-known problem of alert fatigue in the high stakes healthcare delivery environment, my team has had to come up with creative ways of classifying, tuning, and even disguising these notifications, turning the "slap on the wrist" into an award-winning aid that is welcomed by physicians. Our approach can be applied to other contexts. Take a listen to hear what we learned.

Bio

Anna leads all things UX at M*Modal, a speech technology company based in Pittsburgh.

Anna spent the past 8.5 years designing multi-modal interactions for medical professionals, gracefully blending clicking and typing with the most natural modalities of them all: speaking.

Before falling head-first into design, Anna studied Mathematics in her home country of Armenia and worked as a Software Engineer in Pittsburgh, where she still lives and co-chairs the local Interaction Design Association (IxDA) chapter.

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